FREQUENTLY ASKED QUESTIONS

HOW LONG TILL I RECEIVE MY ORDER?

Orders are typically received within 3-15 business days from the purchase date. (Excluding high volume/holiday seasons, presale/pre-orders, out-of-stock items, etc.)

UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS SPEAKEASY?

Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect our distributor, SpeakeasyCo. Speakeasy provides the opportunity for brands like us to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.

WHY WAS I CHARGED SALES TAX?

Sales tax is collected based on where the product is purchased from, regardless of the customer's location or shipping destination.

I DON'T HAVE A CONFIRMATION EMAIL BUT MY CARD WAS CHARGED?

Oftentimes confirmation emails may end up in spam folders. If you are unable to recover your confirmation or order number please contact support@speakeasyco.com for further assistance.

CAN I SUBSTITUTE AN ITEM IN MY ORDER?

Since we use a third party distributor they are unable to substitute items after purchase. We appreciate your understanding. If order changes are needed please contact support@speakeasyco.com to see what options may be available.

HOW CAN I CANCEL MY ORDER?

Cancellation requests cannot be guaranteed and must be made to support@speakeasyco.com within 24 hours of purchase. Their team will do our best to honor those requests when possible.

HOW CAN I TRACK MY ORDER / MY TRACKING ISN'T WORKING?

A tracking email will be provided once the order has completed fulfillment. Tracking provided will update when shipped and once an order has been received by the local carrier to their delivery depot. Once received by local carrier, tracking will update regularly.

DO I HAVE TO SIGN FOR MY PACKAGE?

Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery.

We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.

I NEED TO CHANGE MY DELIVERY ADDRESS.

Please reach out to support@speakeasyco.com to request an address change as soon as possible, they will do their best to accommodate you. Please provide the new shipping address within your request.

If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After purchase, order changes cannot be guaranteed.

WHO IS MY LOCAL CARRIER?

Please visit Speakeasy's Shipping & Return Info page for more information.

WHY CAN’T I SHIP TO MY LOCATION?

Due to rules and regulations, paired with carrier reach, we are limited to certain states and zip codes at this time. We hope to be able to expand our reach in the future!

We cannot deliver tequila to the following States: Alabama, Alaska, Arkansas, Hawaii, Iowa, Indiana, Illinois*, Louisiana, Maine, Minnesota, Mississippi, Montana, South Dakota, Utah, Vermont, West Virginia, and Wyoming.

WHAT HAPPENS IF MY ORDER WAS RETURNED?

Orders will be returned after the maximum number of delivery attempts have been made. A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Please note reshipment and/or return fee's may apply. For more information, visit Speakeasy's Shipping & Return Info page

Please contact support@speakeasyco.com for order assistance.